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Call Out (Onsite Troubleshooting)

There are some situations where no matter your level of training, a problem is just a little too elusive. It is time to call in those who eat, talk and sleep PROFIBUS.

Our elite support engineers are just the people to call on: they have the necessary tools, knowledge and site experience to sort out your issues as quickly as possible.

Rates

Note, we generally do not offer a 24-hour standby/on-call services and will respond to requests during office hours only - please contact us to discuss your requirements further:

 

Rate Description Rate
Onsite Engineering/Support per Hour R 1 050
Afterhours (5pm) and Saturdays Rate plus 50%
Night work between 0:00am and 7:00am Rate plus 100%
Sundays and Public Holidays Rate plus 100%
 
Emergency Call Out Fees Rate
Service required within 24 hours of Call R 4500
Emergency base rate for duration of callout Rate plus 50%
 
Travel and Accommodation Rate
Travel by Car R 10/km
Other form of Transport* Cost plus 10%
Accommodation within SA per night* R 800
Accommodation outside SA per night* Cost plus 15%


PLEASE NOTE: All charges are listed without VAT
  A valid purchase order for the required services MUST be submitted to the PCC before any services will be rendered
  Items marked with an asterisk* can be handled by the client
  Office hours are 8:00 till 17:00
  Time is calculated from when the engineer leaves the PCC until his return